Terms of Service

Welcome to the website of Guidance Recovery Services (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website located at guidancerecoveryservices.com (the “Site”) and any related services we provide. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.

1. About Our Services

Guidance Recovery Services is a substance abuse treatment center located in Granada Hills, California. We provide detoxification, residential treatment, and outpatient treatment programs for individuals struggling with substance use disorders. Our services are provided by licensed professionals in compliance with applicable California state licensing requirements and federal regulations.

2. Website Use — Informational Purposes Only

The content on this Site, including text, images, and other materials, is provided for general informational purposes only and does not constitute medical advice, diagnosis, or treatment recommendations. The information presented on this website:

• Is not a substitute for professional medical advice, diagnosis, or treatment
• Should not be relied upon for making medical or treatment decisions
• Does not create a provider-patient relationship between you and Guidance Recovery Services

If you are experiencing a medical emergency, a mental health crisis, or are in immediate danger, call 911 or go to your nearest emergency room immediately. If you or someone you know is struggling with substance abuse, please contact the SAMHSA National Helpline at 1-800-662-4357 (free, confidential, 24/7).

3. Eligibility

You must be at least 18 years of age to use this Site or submit information through our forms. By using the Site, you represent and warrant that you are at least 18 years old and have the legal capacity to agree to these Terms. If you are accessing the Site on behalf of another individual, you represent that you have the legal authority to do so.

4. Insurance Verification and Admissions

Our Site offers an insurance verification form as a convenience to help you determine whether your insurance plan may cover our treatment services. By submitting information through this form, you acknowledge that:

• Submission of the form does not guarantee insurance coverage, admission to our programs, or any specific treatment outcome
• Final coverage determination is subject to verification with your insurance provider
• All information you provide must be accurate and complete to the best of your knowledge
• We will use your submitted information solely for the purpose of verifying insurance benefits and contacting you regarding potential treatment options
• Your information will be handled in accordance with our Privacy Policy, HIPAA, and 42 CFR Part 2

5. Contact Form Submissions

When you submit information through our Contact Us form, you consent to our team contacting you at the email address, phone number, or other contact information you provide. You understand that:

• Response times may vary based on volume and staffing
• Communication via email or standard telephone may not be encrypted or fully secure
• For urgent matters, you should call us directly at (866) 490-9355
• Submitting a contact form does not establish a provider-patient relationship

6. Accuracy of Information

We make reasonable efforts to ensure the information on this Site is accurate and up to date. However, we do not warrant or guarantee the accuracy, completeness, or timeliness of any information on the Site. Treatment programs, insurance acceptance, availability, and other details are subject to change without notice. Please contact us directly to confirm current information before making decisions based on content from this Site.

7. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of Guidance Recovery Services or its licensors and is protected by applicable intellectual property laws. You may not:

• Copy, reproduce, distribute, or create derivative works from any content on this Site without our prior written permission
• Use our name, logo, or trademarks without our express written consent
• Frame, mirror, or otherwise incorporate portions of this Site into another website or application

8. Prohibited Conduct

When using this Site, you agree not to:

• Submit false, misleading, or fraudulent information through any form
• Use automated systems (bots, scrapers, or similar tools) to access or interact with the Site
• Attempt to interfere with, compromise, or disrupt the Site’s security or functionality
• Introduce malicious code, viruses, or harmful materials to the Site
• Use the Site for any unlawful purpose or in violation of these Terms
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

9. Third-Party Links

This Site may contain links to third-party websites or resources that are not owned or controlled by Guidance Recovery Services. We are not responsible for the content, privacy policies, or practices of any third-party sites. Inclusion of a link does not imply our endorsement. You access third-party sites at your own risk.

10. Disclaimer of Warranties

THIS SITE AND ALL CONTENT, MATERIALS, AND SERVICES PROVIDED THROUGH IT ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Site will be uninterrupted, error-free, or free from viruses or other harmful components. We do not guarantee any specific treatment outcomes.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GUIDANCE RECOVERY SERVICES, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This limitation does not apply to liability that cannot be excluded or limited under applicable law, including liability for gross negligence or willful misconduct.

12. Indemnification

You agree to indemnify, defend, and hold harmless Guidance Recovery Services and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your use of the Site, your violation of these Terms, or your infringement of any third-party rights.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms or your use of the Site shall be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of such courts.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page with an updated “Last Updated” date. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

16. Contact Us

If you have any questions about these Terms of Service, please contact us: